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After two tries with two different Ewald outlets to get service on my first Jeep in 30 years, Schlossmann nailed it on the very first try. Ewald Chrysler Jeep Dodge Ram Franklin in Franklin had made an appointment to do a recall repair on the cruise control software.  They said it would take one to three hours, which sounded like BS.  But it was the fact that "Larry" in service was such a dickhead that made me cancel. My next attempt was Ewald Chrysler Jeep Dodge Ram of Oconomowoc, which is actually where we'd leased the vehicle on a Costco reference.  I sat on hold for 20 minutes the first attempt.  The next time I gave my contact info -- including telling her we'd leased the Jeep there --- to a receptionist who said the service reps must be helping other "guests."  Huh?  Anyhow, the return call never came. After checking the Yelp reviews, I next called Schlossmann.  In just a few rings, a pleasant woman in service picked up.  I explained what I needed.  She said they were doing these recalls w/o appointments because it was "just software."  She said just drop by, and it shouldn't take more than 20-40 minutes. Now, call me skeptical.  But I had time the other day, so I drove on in to the service dept at Schlossmann.  And dang if they didn't do exactly what they said they'd do.  I was there 50 minutes, start to finish.  And they'd washed the Jeep to boot! Well, I can tell you Schlossmann is going to get all our service work as long as we're in this area.  And if we want another Jeep when this lease is up, they've earned that business too. Now if they could just do something about that racist logo with the cowboy hat shot up with arrows ...

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A special thanks to Brian and his service team. We brought my 2018 Jeep Compass in to have a very annoying and persistent rattle in the right rear roof area corrected. This rattle started shortly after the Jeep was delivered. We did take this problem to another Jeep dealer we purchased from, they said they did find and made corrections to eliminate the rattle, but it started up again shortly after. On July 10th we brought the Jeep in to Schlossmann's. Brian got involved immediately, we went for a test drive and after hearing the rattle, Brian set up an appointment for me. When we took it in Brian and the service tech (Dave) took another drive and verified the rattle. Once Dave began investigating he eventually diagnosed and fixed the structural rattle. It took some patience and skills to get to the source of the problem, but ultimately it got fixed. We were very impressed with the great service and care we got from Brian, Dave and with the dealership in general. Everyone we met was courteous and concerned about the service we got. Bobbi was the service writer and she communicated regularly during the repair process. We highly recommend (5 star) Schlossman's service team. Karen D.

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Friendly staff. Always takes care of my vehicle.

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